About
Practice first, trade second.
This project did not start from an import idea. It started from running accommodation properties as a family, from technical field work, and from being repeatedly unable to buy what we needed at the standard we wanted.
- Operated by TEL-SERVICE
- established 1997
- Poronin, Poland
Our family business runs accommodation properties in Zakopane and Bukowina Tatrzańska, and we work with food service locations in the region as partners. Every problem this project addresses is one we have had ourselves: a mattress that gave out after one season, a shower fitting that could not survive hard water, a laundry cost that made no sense, a supplier who disappeared after the invoice was settled.
We also develop our own software — including tools for workforce time tracking and property operations. That background matters here in one specific way: we can evaluate a solution on implementation and data, not only on its specification.
Today Horeca Pilot is a B2B commercial partner for the HoReCa sector: we buy, source, sell and implement — and we can test selected solutions in real use before offering them to other properties.
Photography pending
Access to operating properties
Accommodation properties run by our family business — with the daily work, the costs and the guest complaints that come with them.
Venues for pilots
Family-run properties and partner venues where selected solutions can be tested in an agreed pilot.
Technology background
Our own software for property operations and technical work.
Technical assessment and implementation
Installation, service, reliability and cost of use — assessed by a company that has carried out installation and technical service for years.
Who runs the project
The brand and the business behind it
Horeca Pilot is a commercial brand and a project. At this stage it is operated by WITEK KRZYSZTOF FIRMA HANDLOWO-USŁUGOWA TEL-SERVICE, based in Poronin — a business working in technology and technical services since 1997.
29 years of field and technical experience provide the practical foundation for the hospitality projects. That experience is technical and operational rather than hotel-specific: the accommodation properties in Podhale are run in parallel by our family business.
As the project grows, the legal operator may become a limited company. The brand, this address and the content will stay exactly as they are.
Where we operate
The company base, the family-run properties and the partner venues sit in one region, a short drive from each other.
- PoroninCompany and technical base
- ZakopaneAccommodation: Vika Home and Wataha Home
- Bukowina TatrzańskaOrla Village Bukowina and technical area
- PodhalePartner food venues
Technology and operational background
We also develop our own software for property operations and technical work. It grew out of the same operational problems that led to this project.
RCP Token
Workforce presence and field operations technology.
HotelRadar
Revenue analytics and pricing support for hospitality properties — in development.
Project HUB
Coordination and operational management of investment projects.
We design our own tools. This technological background lets us judge a solution on implementation, integration, automation and recurring-service models — not only on product distribution.
Italy
Italian partner relations
Partner relations in Italy are supported by an Italian-speaking contact person in Bologna. This is not an office or a branch: it is a first point of contact and support for communication in Italian.
In practice this means an Italian manufacturer does not have to conduct a market-entry conversation in a second language, and that questions get answered in the same time zone and the same business culture.
Partner relations support in Italy — Bologna
Contact from Italy
Direct telephone, WhatsApp and LinkedIn contact details will be published once confirmed. For now, email reaches us reliably.
Photography pending
Have a product for the Polish HoReCa market? Looking for a supplier in Poland?
Tell us what you make or what you need. We reply directly to selected commercial enquiries.