Vika Home · Zakopane
An operating property, not a showroom.
Vika Home is an operating accommodation property available for agreed pilots. A solution works here with real guests in real operation — and, within a project, it can be shown to buyers who want to see before they decide.
The location
Zakopane, at the foot of the Tatra mountains, about two hours from Kraków airport. One of the few places in Poland with a genuine two-season tourist economy: winter from December to March, summer from June to September, plus weekends all year.
For a pilot this means a high rotation of guests with very different expectations — families, groups, couples on a weekend break, business guests off-season. A product is used here by many different people within a short time.
The idea
Standard product testing in this industry happens either in a laboratory or in a showroom. Both settings share the same weakness: nothing is at stake and nobody behaves normally.
A pilot in an operating property reverses that. The property operates commercially, the guest pays and has expectations, the staff have limited time. A solution that survives here has answered the only question that matters commercially — does it work when nobody is watching over it.
For a manufacturer, it is a sales argument no brochure can provide. For a hotelier, it is a chance to see a solution at work before spending money on it.
The guest experience
Guests come for a stay in the mountains and should get a better one than they expected. A pilot does not change their stay: the solution is simply part of the property's equipment, chosen to meet the standard guests expect.
That is why the assessment rests on what normal operation provides: guest reviews, reported issues, housekeeping work and costs — not a questionnaire about the mattress. Solutions that require guest information, consent or specific safety procedures are introduced only with those in place.
Showing the solution to a buyer
Within a specific project, we can show a solution in use at the property to the people who will buy it. A hotelier planning a refurbishment then sees it at work and asks what it cost, what broke and what the housekeeping team thinks of it.
It is a different kind of conversation from a trade fair. Nothing here is set up for the photograph — it is simply in use. The property is not an open showroom, though: visits are arranged around guest bookings.
How a solution moves from the room to the market
This is how a pilot in the property runs — for sleep, scent, technology and room fit-out.
- 01
Guest uses the solution
- 02
Guest experience
- 03
Feedback
- 04
Operational data
- 05
B2B presentation
- ↺
Commercial rollout
Status today
An operating property, available for agreed pilots
The rooms are in daily use by guests. Here — by agreement with the manufacturer — a solution can work in real conditions.
Guest rooms
Possible pilot areas: sleep systems, textiles, hotel cosmetics and bathroom fittings.
Common areas
A possible pilot area for scenting (scent marketing) and guest-experience solutions.
Property operations
Housekeeping, laundry and the daily routine of a working property — shown within a specific project.
Plans
Next pilot areas
Directions in which the property can develop as a pilot site. We mark them as plans, because that is what they are.
Hotel Sleep Lab
A planned comparison area for sleep systems. We are looking for manufacturers interested in a first pilot.
Smart hotel layer
Access control, automation and energy monitoring — a possible pilot area.
Development plan
We plan to develop the properties as places to pilot selected HoReCa solutions. Below is where each direction stands today — with no promised dates.
Vika Home as a pilot site
An operating accommodation property available for agreed pilots. The scope of each pilot is agreed with the manufacturer.
Available for pilotsHotel Sleep Lab
A planned comparison area for sleep systems. We are looking for manufacturers interested in a first pilot.
Looking for manufacturersLaundry in Bukowina
The property's working laundry can be used to pilot professional laundry equipment, dosing and chemicals.
Looking for manufacturers
What we will measure
Each solution from a pilot will be described by the same set of indicators. We publish figures only once a full cycle is complete.
Guest rating
Data only after the first pilot
Operating cost
Data only after the first pilot
Consumption
Data only after the first pilot
Maintenance
Data only after the first pilot
Return on investment
Data only after the first pilot
Conversion
Data only after the first pilot
Guest feedback
Data only after the first pilot
These indicators will be filled with figures from pilots in operating properties. Until a solution has completed a full cycle, we publish nothing here.
Tell us about the property and what you are looking for.
Book a B2B call. We start from the property's needs, not from a catalogue.